Privacy Policy

1. Introduction

Big State Roofing & Restoration LLC (“Big State,” “we,” “us,” “our”) values your privacy. This Policy explains how we collect, use, disclose and protect information when you visit bigstateroofing.com, interact with our ads, or otherwise engage with us.

2. Information We Collect

· Identifiers – name, postal address, email, phone, IP address, device ID.

· Project & Payment Info – insurance claim details, service requests, invoices, payment status (processed through QuickBooks, Square or similar).

· Internet Activity – pages viewed, referral URLs, clickstream, form-abandon events, session duration.

· Location Data – city-level geolocation derived from IP or ad platforms.

· Marketing Preferences – opt-in or opt-out choices, email open rates, ad-audience membership.

· User Content – reviews, testimonials, photos you provide.

We do not intentionally collect sensitive information (health, race, biometric data, etc.).

3. How We Use Information

· Provide quotes, schedule inspections and complete your roofing project.

· Send updates, invoices, promotional emails or SMS messages (with consent).

· Run analytics to improve our Site and marketing.

· Show retargeting or look-alike ads on Google, Facebook, etc.

· Detect fraud, enforce contracts and comply with legal obligations.

We do not sell your personal information.

4. Sharing & Disclosure

· Service Providers – cloud hosting, CRM, payment processors, email/ SMS platforms, subcontractors vetted by NDA.

· Advertising Partners – Google, Meta, Microsoft, LinkedIn, to measure and optimize campaigns.

· Legal Authorities – when required by law or court order.

· Business Transfers – as part of a merger or asset sale, with confidentiality safeguards.

5. Cookies & Tracking

We use first- and third-party cookies, pixels and similar technologies to:· Remember preferences and chat sessions.

· Measure Site traffic with Google Analytics 4.

· Serve remarketing ads.

Cookie Controls: Accept / decline via our banner or adjust browser settings; disabling cookies may impact functionality.

6. Data Retention

· Leads & prospects – up to 24 months after last contact.

· Customer project files – active engagement + 7 years for warranty & tax purposes.

· Analytics logs – 26 months (GA4 default).

Data is deleted or anonymized after retention periods expire.

7. Security

We secure data via HTTPS, firewalls, least-privilege access, 2-factor authentication and encryption in transit and at rest where feasible. No transmission is 100 % secure; you use the Site at your own risk.

8. Your Rights

· GDPR (EEA/UK): access, correction, deletion, restriction, objection, portability, withdraw consent.

· CCPA/CPRA (California): know, delete, opt-out of “sharing,” non-discrimination.

To exercise any right, email [email protected] or call (832) 464-7663; we will verify your identity and respond within 30–45 days.

9. Children’s Privacy

Our services target homeowners and businesses, not children. We do not knowingly collect data from anyone under 13. If you believe a minor provided data, contact us for deletion.

10. International Transfers

Data may be processed in the United States or other locations where our vendors operate, protected by Standard Contractual Clauses or similar safeguards.

11. Updates to This Policy

We may revise this Policy. Material changes will be posted on this page with a new “Effective Date.”

12. Contact

Questions on privacy? Email [email protected] or call (832) 464-7663.